SafeSend incident

Logging into the SafeSend Suite

Notice Resolved View vendor source →

SafeSend experienced a notice incident on March 26, 2024 affecting Returns and Organizers and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2024, 12:57 PM UTC
Resolved
Mar 26, 2024, 01:21 PM UTC
Duration
23m
Detected by Pingoru
Mar 26, 2024, 12:57 PM UTC

Affected components

ReturnsOrganizersExtensionsExchange

Update timeline

  1. investigating Mar 26, 2024, 12:57 PM UTC

    We have received reports of users not being able to log into the SafeSend Suite because they are not receiving access codes. We are investigating.

  2. resolved Mar 26, 2024, 01:21 PM UTC

    We have received reports that users are now receiving codes. For details about the cause please visit https://status.twilio.com/.