SafeSend experienced a major incident on March 29, 2024 affecting Returns, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Returns
Update timeline
- investigating Mar 29, 2024, 01:20 PM UTC
We have received reports of message about link no longer being valid from Taxpayer Preview and Client View. We are investigating.
- identified Mar 29, 2024, 03:12 PM UTC
The issue has been identified and we expect to have it resolved soon.
- identified Mar 29, 2024, 03:19 PM UTC
We have identified the fix and are applying it to production. There will be 2-3 minutes of downtown as the fix requires a restart of our system.
- resolved Mar 29, 2024, 03:34 PM UTC
This issue has been resolved. Thank you for your patience.