SafeSend incident

System Outage

Notice Resolved View vendor source →

SafeSend experienced a notice incident on September 13, 2024 affecting Returns and Organizers and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 04:30 PM UTC
Resolved
Sep 14, 2024, 04:50 PM UTC
Duration
1d
Detected by Pingoru
Sep 13, 2024, 04:30 PM UTC

Affected components

ReturnsOrganizersExtensionsExchange

Update timeline

  1. investigating Sep 13, 2024, 04:30 PM UTC

    We are currently investigating the system outage.

  2. investigating Sep 13, 2024, 07:43 PM UTC

    We are experiencing intermittent performance issues with SafeSend Returns and are actively investigating. We apologize for the inconvenience and will provide updates as we work toward a resolution.

  3. investigating Sep 14, 2024, 02:03 PM UTC

    We have resolved the performance issues with SafeSend Returns, and it is now fully operational. We will continue monitoring systems.

  4. resolved Sep 14, 2024, 04:50 PM UTC

    This incident has been resolved.