SafeSend experienced a major incident on October 25, 2024 affecting Returns, lasting 4h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Returns
Update timeline
- investigating Oct 25, 2024, 02:11 PM UTC
We are aware of a service interruption affecting returns and are investigating the cause, and will provide updates as we learn more. Impact: Email Server Issues - some emails may not be delivered Thank you for your patience.
- investigating Oct 25, 2024, 06:27 PM UTC
This interruption has been resolved.
- resolved Oct 25, 2024, 06:28 PM UTC
This incident has been resolved.