SafeSend experienced a minor incident on March 7, 2025 affecting Gather, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Gather
Update timeline
- investigating Mar 07, 2025, 04:50 PM UTC
We are aware of an issue where clicking the Download button in the Action menu in Gather results in a blank screen. Our team is actively working to resolve this as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information. As a workaround, files can be downloaded using the Bulk Action option instead. Thank you for your patience.
- resolved Mar 07, 2025, 07:56 PM UTC
Clicking the Download button in the Action menu in Gather now works as expected. Thank you for your patience while we worked to fix this