Safe FME Outage History

Safe FME had 4 outages in the last 2 years totaling 51h 15m of downtime — averaging 0.2 incidents per month.

There were 4 Safe FME outages since June 13, 2025 totaling 51h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.safe.com

Major April 27, 2026

AI responses not available

Detected by Pingoru: Apr 27, 2026, 10:09 PM UTC
Resolved: Apr 29, 2026, 12:10 AM UTC
Duration: 1d 2h

Affected: FME AI Service

Timeline · 3 updates

investigating Apr 27, 2026, 10:09 PM UTC

We're currently investigating issues accessing the FME AI service, likely due to vendor issues. While conversations can be retrieved, AI responses are currently not completing for the majority of users.
monitoring Apr 27, 2026, 10:56 PM UTC

Our AI vendor appears to have partially resolved the issue. We will continue to monitor the effect on the AI Service.
resolved Apr 29, 2026, 12:10 AM UTC

This incident is resolved, but we continue to monitor the status of our AI vendor.

Read the full incident report →

Major October 20, 2025

Issues with Instance actions in US East region (us-east-1)

Detected by Pingoru: Oct 20, 2025, 04:23 PM UTC
Resolved: Oct 20, 2025, 08:19 PM UTC
Duration: 3h 55m

Affected: FME Flow Hosted Dashboard/APIFME Flow Hosted Instances

Timeline · 2 updates

monitoring Oct 20, 2025, 04:23 PM UTC

Due to an AWS incident in the US East region, you may be unable to launch, start or pause FME Flow Hosted instances in the region. Running instances are not currently affected. We are monitoring the situation and will update the status as soon the issue is resolved.
resolved Oct 20, 2025, 08:19 PM UTC

The AWS incident in the US East region has been resolved. All FME Flow Hosted services are now operating normally.

Read the full incident report →

Minor July 24, 2025

Increased error rates on FME AI Assist for regex, SQL and Python parameters

Detected by Pingoru: Jul 24, 2025, 10:25 PM UTC
Resolved: Jul 25, 2025, 04:16 PM UTC
Duration: 17h 50m

Affected: FME AI Service

Timeline · 3 updates

investigating Jul 24, 2025, 10:25 PM UTC

We are seeing an increased timeout frequency when using the AI Assist in FME Form. This only applies to parameter-level AI Assist features – namely, SQL, Regex, and Python assistance. Users of this feature are more likely to experience failed requests for AI parameter assistance. Retrying may succeed. We suspect a third-party vendor issue, but we are currently investigating to rule out other possibilities.
monitoring Jul 24, 2025, 10:51 PM UTC

The timeout rate has decreased, indicating that a third-party vendor issue is the likely cause. We continue to monitor the situation.
resolved Jul 25, 2025, 04:16 PM UTC

The third-party vendor has resolved the timeout issues impacting AI Assist. The service is now fully functional.

Read the full incident report →

Major June 13, 2025

FME Community is down

Detected by Pingoru: Jun 13, 2025, 04:47 PM UTC
Resolved: Jun 13, 2025, 08:16 PM UTC
Duration: 3h 28m

Affected: FME Community

Timeline · 4 updates

monitoring Jun 13, 2025, 04:47 PM UTC

The service we use to host the FME Community is currently down. We continue to monitor the situation, and will provide updates as we receive them.
monitoring Jun 13, 2025, 04:48 PM UTC

We are investigating the scope of the outage.
monitoring Jun 13, 2025, 07:08 PM UTC

Our service provider has applied a fix and is monitoring performance. FME Community appears to be operational again.
resolved Jun 13, 2025, 08:16 PM UTC

This incident has been resolved.

Read the full incident report →