Safe FME experienced a major incident on April 27, 2026 affecting FME AI Service, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
FME AI Service
Update timeline
- investigating Apr 27, 2026, 10:09 PM UTC
We're currently investigating issues accessing the FME AI service, likely due to vendor issues. While conversations can be retrieved, AI responses are currently not completing for the majority of users.
- monitoring Apr 27, 2026, 10:56 PM UTC
Our AI vendor appears to have partially resolved the issue. We will continue to monitor the effect on the AI Service.
- resolved Apr 29, 2026, 12:10 AM UTC
This incident is resolved, but we continue to monitor the status of our AI vendor.