Safe FME incident

Increased error rates on FME AI Assist for regex, SQL and Python parameters

Minor Resolved View vendor source →

Safe FME experienced a minor incident on July 24, 2025 affecting FME AI Service, lasting 17h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 10:25 PM UTC
Resolved
Jul 25, 2025, 04:16 PM UTC
Duration
17h 50m
Detected by Pingoru
Jul 24, 2025, 10:25 PM UTC

Affected components

FME AI Service

Update timeline

  1. investigating Jul 24, 2025, 10:25 PM UTC

    We are seeing an increased timeout frequency when using the AI Assist in FME Form. This only applies to parameter-level AI Assist features – namely, SQL, Regex, and Python assistance. Users of this feature are more likely to experience failed requests for AI parameter assistance. Retrying may succeed. We suspect a third-party vendor issue, but we are currently investigating to rule out other possibilities.

  2. monitoring Jul 24, 2025, 10:51 PM UTC

    The timeout rate has decreased, indicating that a third-party vendor issue is the likely cause. We continue to monitor the situation.

  3. resolved Jul 25, 2025, 04:16 PM UTC

    The third-party vendor has resolved the timeout issues impacting AI Assist. The service is now fully functional.