Safe FME incident

Instance metrics & alerts unavailable

Resolved after 1 hour 34 minutes, affecting FME Flow Hosted Dashboard/API, on May 31, 2018.

resolved Jun 01, 2018, 01:20 AM UTC

The incident affecting our 3rd party service provider has been resolved. Instances are now correctly reporting metrics and alerts are operational.

Started
May 31, 2018, 11:46 PM UTC
Resolved
Jun 01, 2018, 01:20 AM UTC
Duration
1h 34m
Detected by Pingoru
May 31, 2018, 11:46 PM UTC

Affected components

FME Flow Hosted Dashboard/API

Update timeline

  1. investigating May 31, 2018, 11:46 PM UTC

    Due to an outage of one of our 3rd party service providers, instance metrics and alerts are currently unavailable. Unresponsive server alerts may trigger incorrectly for healthy FME Cloud instances.

  2. monitoring Jun 01, 2018, 12:23 AM UTC

    Our 3rd party service provider is seeing recovery and that matches the data that we are seeing on our end.

  3. resolved Jun 01, 2018, 01:20 AM UTC

    The incident affecting our 3rd party service provider has been resolved. Instances are now correctly reporting metrics and alerts are operational.

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