Safe FME incident

Safe Account Login Impaired

Resolved after 2 hours 18 minutes, affecting FME Flow Hosted Dashboard/API and FME Community and 1 more, on December 19, 2019.

monitoring Dec 19, 2019, 07:29 PM UTC

Our authentication service is recovering and you should now be able to login to FME Cloud, Hub and Community. The login page may still be slower than usual.

Started
Dec 19, 2019, 05:49 PM UTC
Resolved
Dec 19, 2019, 08:08 PM UTC
Duration
2h 18m
Detected by Pingoru
Dec 19, 2019, 05:49 PM UTC

Affected components

FME Flow Hosted Dashboard/APIFME CommunityFME Hub

Update timeline

  1. identified Dec 19, 2019, 05:49 PM UTC

    The third-party provider we rely on for our login for FME Cloud, Hub and Community is down (https://status.auth0.com/incidents/rpctnc6jd1kl). You will not be able to login to these services until the issue is resolved. Apologies for the inconvenience.

  2. monitoring Dec 19, 2019, 07:29 PM UTC

    Our authentication service is recovering and you should now be able to login to FME Cloud, Hub and Community. The login page may still be slower than usual.

  3. resolved Dec 19, 2019, 08:08 PM UTC

    The issue was resolved, the login page is now operational for all services.

Your product runs on more than Safe FME

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →