Safe FME incident
Unable to launch new instances or to access recently unpaused instances
Resolved after 4 hours 29 minutes, affecting FME Flow Hosted Instances, on January 24, 2020.
The AWS Route 53 outage was resolved and we have confirmed that all the FME Cloud instances that were affected are now accessible. If you are still experiencing difficulties accessing your instances, please contact our support team.
Affected components
Update timeline
- monitoring Jan 24, 2020, 09:23 PM UTC
Due to a partial outage of AWS Route 53, we are unable to update the DNS records of FME Cloud instances. This results in paused instances being inaccessible after being restarted and prevents the launch of new instances. Running instances are not currently affected. We are monitoring the issue and will update the DNS records once the Route53 outage is resolved.
- resolved Jan 25, 2020, 01:53 AM UTC
The AWS Route 53 outage was resolved and we have confirmed that all the FME Cloud instances that were affected are now accessible. If you are still experiencing difficulties accessing your instances, please contact our support team.
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