Safe FME incident

Safe Account Login Impaired

Resolved after 5 hours 25 minutes, affecting FME Flow Hosted Dashboard/API and FME Community and 1 more, on April 20, 2021.

monitoring Apr 20, 2021, 07:51 PM UTC

Our authentication provider is recovering and you should now be able to login to FME Cloud, FME Hub and FME Community. The login page may be slower than usual.

Started
Apr 20, 2021, 04:11 PM UTC
Resolved
Apr 20, 2021, 09:36 PM UTC
Duration
5h 25m
Detected by Pingoru
Apr 20, 2021, 04:11 PM UTC

Affected components

FME Flow Hosted Dashboard/APIFME CommunityFME Hub

Update timeline

  1. monitoring Apr 20, 2021, 04:11 PM UTC

    The third-party provider we rely on for our login for FME Cloud, FME Hub and FME Community is down (https://status.auth0.com/incidents/zvjzyc7912g5?u=mlf6lcz4p3ls). You will not be able to login to these services until the issue is resolved. We are monitoring the issue and we apologize for the inconvenience.

  2. monitoring Apr 20, 2021, 07:51 PM UTC

    Our authentication provider is recovering and you should now be able to login to FME Cloud, FME Hub and FME Community. The login page may be slower than usual.

  3. resolved Apr 20, 2021, 09:36 PM UTC

    The issue was resolved, the login page is now operational for all services.

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