Safe FME incident

FME Cloud Alerts: Incorrect or delayed alert notifications

Resolved after 2 hours 58 minutes, affecting FME Flow Hosted Dashboard/API, on August 11, 2021.

resolved Aug 11, 2021, 07:18 PM UTC

The issue has been resolved. All the pending alert modifications have now been applied.

Started
Aug 11, 2021, 04:19 PM UTC
Resolved
Aug 11, 2021, 07:18 PM UTC
Duration
2h 58m
Detected by Pingoru
Aug 11, 2021, 04:19 PM UTC

Affected components

FME Flow Hosted Dashboard/API

Update timeline

  1. identified Aug 11, 2021, 04:19 PM UTC

    Due to an unplanned change by one of our third-party service providers, modifications to instance alerts are not being applied correctly. This issue includes enabling and disabling alerts when an instance is started or paused and may have resulted in incorrect notifications being triggered. We have identified the problem and are working on a solution.

  2. resolved Aug 11, 2021, 07:18 PM UTC

    The issue has been resolved. All the pending alert modifications have now been applied.

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