Safe FME incident

Safe Account Login Impaired

Resolved after 1 hour 28 minutes, affecting FME Flow Hosted Dashboard/API and FME Community and 1 more, on September 24, 2021.

identified Sep 24, 2021, 07:12 PM UTC

The third-party provider we rely on for authentication to FME Cloud, FME Hub and FME Community reports elevated response time and errors rate (https://status.auth0.com/incidents/xc5s7y96pb48). You may not be able to login to these services until the issue is resolved. We are monitoring the issue and we apologize for the inconvenience.

Started
Sep 24, 2021, 07:12 PM UTC
Resolved
Sep 24, 2021, 08:40 PM UTC
Duration
1h 28m
Detected by Pingoru
Sep 24, 2021, 07:12 PM UTC

Affected components

FME Flow Hosted Dashboard/APIFME CommunityFME Hub

Update timeline

  1. identified Sep 24, 2021, 07:12 PM UTC

    The third-party provider we rely on for authentication to FME Cloud, FME Hub and FME Community reports elevated response time and errors rate (https://status.auth0.com/incidents/xc5s7y96pb48). You may not be able to login to these services until the issue is resolved. We are monitoring the issue and we apologize for the inconvenience.

  2. resolved Sep 24, 2021, 08:40 PM UTC

    The issue was resolved, the login page is now operational for all services.

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