Safe FME incident
Increased error rates on FME AI Assist for regex, SQL and Python parameters
Resolved after 17 hours 50 minutes, affecting FME AI Service, on July 24, 2025.
The third-party vendor has resolved the timeout issues impacting AI Assist. The service is now fully functional.
Affected components
Update timeline
- investigating Jul 24, 2025, 10:25 PM UTC
We are seeing an increased timeout frequency when using the AI Assist in FME Form. This only applies to parameter-level AI Assist features – namely, SQL, Regex, and Python assistance. Users of this feature are more likely to experience failed requests for AI parameter assistance. Retrying may succeed. We suspect a third-party vendor issue, but we are currently investigating to rule out other possibilities.
- monitoring Jul 24, 2025, 10:51 PM UTC
The timeout rate has decreased, indicating that a third-party vendor issue is the likely cause. We continue to monitor the situation.
- resolved Jul 25, 2025, 04:16 PM UTC
The third-party vendor has resolved the timeout issues impacting AI Assist. The service is now fully functional.
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