Ruvna incident

Elevated Blackbaud Sync Errors

Resolved after 1 hour 4 minutes, affecting Blackbaud API Sync, on January 3, 2023.

identified Jan 03, 2023, 04:06 PM UTC

The issue has been identified and our team is working on a fix.

Started
Jan 03, 2023, 03:17 PM UTC
Resolved
Jan 03, 2023, 04:22 PM UTC
Duration
1h 4m
Detected by Pingoru
Jan 03, 2023, 03:17 PM UTC

Affected components

Blackbaud API Sync

Update timeline

  1. investigating Jan 03, 2023, 03:17 PM UTC

    We're experiencing an elevated level of errors when syncing with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

  2. identified Jan 03, 2023, 04:06 PM UTC

    The issue has been identified and our team is working on a fix.

  3. resolved Jan 03, 2023, 04:22 PM UTC

    This incident has been resolved.

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