Runway experienced a major incident on August 12, 2025 affecting App and Backend and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
AppBackendPublic API
Update timeline
- investigating Aug 12, 2025, 05:54 PM UTC
Our engineering team is investigating a problem affecting long queue times for some of our models. We're aware of the problem and are working towards a solution. We will provide an update soon.
- investigating Aug 12, 2025, 06:14 PM UTC
We see that some Public API endpoints are also experiencing long wait times. We are still investigating, and will provide another update soon.
- monitoring Aug 12, 2025, 06:22 PM UTC
We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- resolved Aug 12, 2025, 07:10 PM UTC
The fix was fully rolled out and the issue has been resolved.