Runway incident

We've identified a problem and are working on a fix

Minor Resolved View vendor source →

Runway experienced a minor incident on October 7, 2025 affecting App and Backend and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 01:58 AM UTC
Resolved
Oct 07, 2025, 03:00 AM UTC
Duration
1h 1m
Detected by Pingoru
Oct 07, 2025, 01:58 AM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating Oct 07, 2025, 01:58 AM UTC

    We have identified the root cause of a problem with our text to image services and are working towards a solution to restore the service for all users.

  2. monitoring Oct 07, 2025, 02:53 AM UTC

    We've released a fix and are seeing improvements. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. resolved Oct 07, 2025, 03:00 AM UTC

    This incident has now been resolved.