Runway incident
We've identified a problem and are working on a fix
Runway experienced a major incident on October 20, 2025 affecting App and Backend and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:14 PM UTC
We're observing longer than normal queue wait times. Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- identified Oct 20, 2025, 09:35 PM UTC
We're starting to see improved queue wait times, especially for Runway Dev API platform generations. We're still working through a large backlog of generations.
- monitoring Oct 20, 2025, 11:17 PM UTC
We've rolled out a fix and are seeing errors and generation throughput normalize. We are working through a backlog of generations so queue wait times are still likely to be elevated for some time. We will post another update when wait times have normalized.
- resolved Oct 20, 2025, 11:33 PM UTC
This incident has now been resolved.