Runway incident

We've identified a problem and are working on a fix

Minor Resolved View vendor source →

Runway experienced a minor incident on April 14, 2026 affecting App and Backend and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 01:21 AM UTC
Resolved
Apr 14, 2026, 04:03 AM UTC
Duration
2h 42m
Detected by Pingoru
Apr 14, 2026, 01:21 AM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating Apr 14, 2026, 01:21 AM UTC

    Our engineering team is investigating a problem with assets affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. monitoring Apr 14, 2026, 03:52 AM UTC

    We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

  3. resolved Apr 14, 2026, 04:03 AM UTC

    This incident has now been resolved.