Runa experienced a minor incident on August 12, 2026 affecting Gift Processing, lasting 7h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Gift Processing
Update timeline
- investigating Aug 12, 2026, 09:47 AM UTC
We are currently investigating an issue causing some orders of Hotels.com US (HCOM-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Aug 12, 2026, 03:58 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved Aug 12, 2026, 04:58 PM UTC
This incident has been resolved.