Runa incident

PlayStation FR orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on September 27, 2026 affecting France, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2026, 07:47 AM UTC
Resolved
Sep 27, 2026, 02:11 PM UTC
Duration
6h 23m
Detected by Pingoru
Sep 27, 2026, 07:47 AM UTC

Affected components

France

Update timeline

  1. investigating Sep 27, 2026, 07:47 AM UTC

    We are currently investigating an issue causing some orders of PlayStation FR (PLAY-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring Sep 27, 2026, 01:11 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.

  3. resolved Sep 27, 2026, 02:11 PM UTC

    This incident has been resolved.