Runa incident

Hello Fresh US orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on July 27, 2026 affecting Gift Processing, lasting 17h 47m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 04:43 PM UTC
Resolved
Jul 28, 2026, 10:31 AM UTC
Duration
17h 47m
Detected by Pingoru
Jul 27, 2026, 04:43 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Jul 27, 2026, 04:43 PM UTC

    We are currently investigating an issue causing some orders of Hello Fresh US (HFRESH-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved Jul 28, 2026, 10:31 AM UTC

    This incident has been resolved.