Runa experienced a minor incident on July 21, 2026 affecting Gift Processing, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 06:20 PM UTC
We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Jul 21, 2026, 06:20 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Jul 21, 2026, 06:25 PM UTC
We are currently investigating an issue causing some orders of Publix US (PUB-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- resolved Jul 21, 2026, 06:35 PM UTC
This incident has been resolved.