Runa incident

Jack Wills UK orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on May 25, 2026 affecting Gift Processing, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 08:17 PM UTC
Resolved
May 27, 2026, 05:29 PM UTC
Duration
1d 21h
Detected by Pingoru
May 25, 2026, 08:17 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating May 25, 2026, 08:17 PM UTC

    We are currently investigating an issue causing some orders of Jack Wills UK (JACKWL-GB) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved May 27, 2026, 05:29 PM UTC

    This incident has been resolved.