Runa incident

RTL+ DE orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on May 21, 2026 affecting Gift Processing, lasting 42d 17h. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 07:17 PM UTC
Resolved
Jul 03, 2026, 01:16 PM UTC
Duration
42d 17h
Detected by Pingoru
May 21, 2026, 07:17 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating May 21, 2026, 07:17 PM UTC

    We are currently investigating an issue causing some orders of RTL+ DE (RTL-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved Jul 03, 2026, 01:16 PM UTC

    This incident has been resolved.