Runa experienced a minor incident on September 25, 2026 affecting France, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2026, 02:05 PM UTC
We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Sep 25, 2026, 02:12 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Sep 25, 2026, 02:15 PM UTC
We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Sep 25, 2026, 02:17 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Sep 25, 2026, 02:20 PM UTC
We are currently investigating an issue causing some orders of Carrefour FR (CFOUR-FR) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- resolved Sep 25, 2026, 02:46 PM UTC
This incident has been resolved.