Runa incident

Hotels.com SE orders are failing

Minor Resolved View vendor source →

Runa experienced a minor incident on March 17, 2026 affecting Gift Processing, lasting 62d 7h. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 02:28 PM UTC
Resolved
May 18, 2026, 09:30 PM UTC
Duration
62d 7h
Detected by Pingoru
Mar 17, 2026, 02:28 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating Mar 17, 2026, 02:28 PM UTC

    We are currently investigating an issue causing some orders of Hotels.com SE (HCOM-SE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. resolved May 18, 2026, 09:30 PM UTC

    This incident has been resolved.