Runa incident

JET DE orders are failing

Minor Ongoing View vendor source →

Runa is currently experiencing a minor incident affecting Gift Processing, which began 1h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 03:17 PM UTC
Resolved
Ongoing
Duration
● 1h 5m
Detected by Pingoru
May 12, 2026, 03:17 PM UTC

Affected components

Gift Processing

Update timeline

  1. investigating May 12, 2026, 03:17 PM UTC

    We are currently investigating an issue causing some orders of JET DE (JET-DE) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.

  2. monitoring May 12, 2026, 04:16 PM UTC

    We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.