Runa experienced a minor incident on May 10, 2026 affecting Gift Processing, lasting 11d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Gift Processing
Update timeline
- investigating May 10, 2026, 06:24 PM UTC
We are currently investigating an issue causing some orders of Ernsting's family AT (ERNST-AT) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring May 21, 2026, 09:26 PM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved May 21, 2026, 10:26 PM UTC
This incident has been resolved.