Runa experienced a minor incident on April 20, 2026 affecting Gift Processing, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Gift Processing
Update timeline
- investigating Apr 20, 2026, 06:51 AM UTC
We are currently investigating an issue causing some orders of Macy's US (MACYS-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Apr 20, 2026, 09:33 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- resolved Apr 20, 2026, 10:33 AM UTC
This incident has been resolved.