Runa incident
Visa® Reward Virtual Account, 6 Month Expiration US orders are failing
Runa experienced a minor incident on September 7, 2026 affecting Gift Processing, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2026, 10:04 AM UTC
We are currently investigating an issue causing some orders of Visa® Reward Virtual Account, 6 Month Expiration US (VISA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- monitoring Sep 07, 2026, 10:05 AM UTC
We believe the product is now working as expected, and have re-enabled it in our catalog. We will be monitoring closely for further issues and will update here accordingly.
- investigating Sep 07, 2026, 10:05 AM UTC
We are currently investigating an issue causing some orders of Visa® Reward Virtual Account, 6 Month Expiration US (VISA-US) e-gifts to fail. Updates will be posted here once we know more. We apologise for any inconvenience this may cause.
- resolved Sep 07, 2026, 01:54 PM UTC
This incident has been resolved.