Rudderstack incident

Delivery failures to salesforce destinations

Notice Resolved View vendor source →

Rudderstack experienced a notice incident on August 14, 2025 affecting Data Processing Pipeline (US) and Data Processing Pipeline (EU), lasting 23h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 08:08 PM UTC
Resolved
Aug 15, 2025, 07:32 PM UTC
Duration
23h 23m
Detected by Pingoru
Aug 14, 2025, 08:08 PM UTC

Affected components

Data Processing Pipeline (US)Data Processing Pipeline (EU)

Update timeline

  1. investigating Aug 18, 2025, 03:29 PM UTC

    We are currently investigating the issue around failures for salesforce destinations

  2. identified Aug 18, 2025, 03:30 PM UTC

    The issue has been identified and remediation is being implemented

  3. resolved Aug 18, 2025, 03:32 PM UTC

    The incident has been resolved. Recently, Salesforce decided to enforce client_id validation and rolled out changes that made this field mandatory. Fix has been made pass the client_id. Failures have been replayed for all customers with salesforce destinations. Pipelines with rETL sources to salesforce will be processed in the next scheduled sync