Rubrik incident

Microsoft 365 {Exchange Mailbox} Protection Experiencing Degraded Availability

Resolved after 16 hours 18 minutes, on April 12, 2023.

identified Apr 12, 2023, 10:27 AM UTC

The issue has been identified and a fix is being implemented.

Started
Apr 12, 2023, 04:08 AM UTC
Resolved
Apr 12, 2023, 08:26 PM UTC
Duration
16h 18m
Detected by Pingoru
Apr 12, 2023, 04:08 AM UTC

Update timeline

  1. investigating Apr 12, 2023, 04:08 AM UTC

    We are noticing an issue with Polaris Microsoft 365 protection in the EU-1 region. Symptoms: Some backups might fail and objects may briefly be out of compliance for M365. Incident Start Time: 04/11/2023 02:30 AM UTC Workaround: None at this time. Engineering is actively investigating to resolve this issue.

  2. identified Apr 12, 2023, 10:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 12, 2023, 08:26 PM UTC

    This incident has been resolved.

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