Rubrik incident

Microsoft 365 Protection Experiencing Degraded Availability

Resolved after 3 days 12 hours, on April 24, 2023.

monitoring Apr 26, 2023, 11:33 PM UTC

Refresh is close to fully operational. we are currently waiting on complete resolution from Microsoft. Degraded availability may reoccur at a very low rate.

Started: Apr 24, 2023, 03:30 PM UTC
Resolved: Apr 28, 2023, 03:37 AM UTC
Duration: 3d 12h
Detected by Pingoru: Apr 24, 2023, 03:30 PM UTC

Update timeline

investigating Apr 25, 2023, 04:40 AM UTC

We are noticing an issue with Polaris Microsoft 365 protection. Symptoms: Subscription refresh may encounter error, specifically SharePoint refresh due to an ongoing outage from Microsoft. Incident Start Time: 04/24/2023 08:30 AM UTC Workaround: None at this time. Engineering is actively investigating to resolve this issue.
investigating Apr 25, 2023, 06:04 AM UTC

We are continuing to investigate this issue.
investigating Apr 25, 2023, 06:08 AM UTC

We are continuing to investigate this issue.
monitoring Apr 26, 2023, 11:33 PM UTC

Refresh is close to fully operational. we are currently waiting on complete resolution from Microsoft. Degraded availability may reoccur at a very low rate.
resolved Apr 28, 2023, 03:37 AM UTC

This incident has been resolved.

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