Resolved after 2 days 12 hours, affecting Rubrik Security Cloud, on July 17, 2023.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jul 17, 2023, 04:11 PM UTC
Rubrik Security Cloud is experiencing degraded availability in the US-2 region. Symptom(s): Some users may face errors during login and accessing the UI. Jobs may fail or may be delayed. Compliance may also be affected. Incident Start Time: 07/17/2023 9:00 AM PST Engineering is actively investigating to resolve this issue.
- monitoring Jul 17, 2023, 10:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 18, 2023, 06:25 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 18, 2023, 09:52 PM UTC
We are starting to see signs of recovery and working on further mitigation to bring the service back to normal operating state.
- monitoring Jul 19, 2023, 07:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 20, 2023, 04:22 AM UTC
This incident has been resolved.
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