Ransomware Monitoring and Investigation - Snapshots processing slower than usual

Update timeline

1. investigating Sep 05, 2023, 10:08 PM UTC

   We are experiencing increased latency for Ransomware Monitoring and Investigation on Rubrik Security Cloud in all regions. Symptom(s): Anomalies may not appear in the dashboard, and there may be a reduction in the count of analyzed snapshots. Incident Start Time: 08/28/2023 10:00 PM PST Workaround: None at this time. Engineering is actively investigating to resolve this issue.

2. identified Sep 06, 2023, 12:06 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Sep 06, 2023, 06:43 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Sep 06, 2023, 04:21 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Sep 06, 2023, 07:54 PM UTC

   We are still continuing to work on a fix for this issue. We will give another update at 19:00 PST.

6. identified Sep 07, 2023, 12:25 AM UTC

   We believe the change will start rolling out by 09/07/2023 01:00 PST, we will be continuously monitoring the service to evaluate the effectiveness of the mitigation.

7. identified Sep 07, 2023, 03:03 PM UTC

   The change is finished rolling out, we are continuously monitoring the service to evaluate the effectiveness of the mitigation. We will provide another update at 10:00 PST.

8. identified Sep 07, 2023, 05:25 PM UTC

   We are working on few more fixes for this issue. We will give another update at 18:00 PST.

9. monitoring Sep 08, 2023, 12:18 AM UTC

   A fix has been implemented and we are monitoring the results.

10. monitoring Sep 08, 2023, 06:02 AM UTC

    The issue has been fixed and we are seeing signs of improvement. We are further monitoring and will provide an update.

11. resolved Sep 08, 2023, 06:59 PM UTC

    The fixes we have implemented have solved the issue. Although some customers may experience slow snapshot processing for the next two to three days.