Rubrik incident

Rubrik Security Cloud is experiencing degraded availability for US-2

Resolved after 2 hours 52 minutes, affecting Rubrik Security Cloud, on September 16, 2023.

monitoring Sep 16, 2023, 01:57 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 16, 2023, 12:25 PM UTC
Resolved
Sep 16, 2023, 03:18 PM UTC
Duration
2h 52m
Detected by Pingoru
Sep 16, 2023, 12:25 PM UTC

Affected components

Rubrik Security Cloud

Update timeline

  1. investigating Sep 16, 2023, 12:25 PM UTC

    One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-2. Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. Incident Start Time: 09/16/2023 11:59:00 AM UTC Workaround: None at this time. We are investigating the issue at this moment.

  2. monitoring Sep 16, 2023, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2023, 03:18 PM UTC

    This incident has been resolved.

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