Rubrik incident
Rubrik Security Cloud is experiencing degraded availability for US-1
Resolved after 5 hours 37 minutes, affecting Rubrik Security Cloud, on September 26, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Sep 26, 2023, 01:37 AM UTC
One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1 Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. Incident Start Time: 09/26/2023 01:20:00 UTC We have identified the issue and working on the fix.
- monitoring Sep 26, 2023, 02:23 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 26, 2023, 03:44 AM UTC
One of the servers is seeing issues and we are observing degraded performance across Rubrik Security Cloud for US-1 Symptom(s): Users might experience login failures and RSC backup jobs might be impacted. UI performance may be degraded. Incident Start Time: 09/26/2023 01:20:00 UTC Problem recurred while monitoring. We have identified the issue and working on the fix.
- monitoring Sep 26, 2023, 04:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2023, 07:14 AM UTC
This incident has been resolved.
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