Support portal login failures while accessing CDM Upgrades

Update timeline

1. investigating Oct 09, 2023, 09:36 AM UTC

   We are currently experiencing an issue with authenticating support portal credentials in order to access CDM upgrades through RSC or CDM CLI. Symptom(s): Customers may see error messages while authenticating with support portal credentials. Incident Start Time: 10/08/2023 07:00 pm PST Workaround: None at this time. We will provide more information as soon as we have identified the problem or provide an update within 120 minutes.

2. identified Oct 09, 2023, 12:08 PM UTC

   The engineering team has identified a potential mitigation and is working to implement it.

3. monitoring Oct 09, 2023, 01:29 PM UTC

   Our Engineering team has implemented a mitigation to allow customers to access CDM Upgrades from RSC. However, we will continue to monitor this issue for some time to ensure that it is fully resolved.

4. resolved Oct 10, 2023, 11:29 AM UTC

   This incident has been resolved. We thank you for your patience while we worked on resolving the issue.