Rubrik incident
Rubrik Security Cloud is experiencing degraded availability
Resolved after 3 days 12 hours, affecting Rubrik Security Cloud, on October 19, 2023.
The issue has been mitigated and service has been restored. We are continuing to monitor the situation closely to ensure that there are no further issues.
Affected components
Update timeline
- identified Oct 19, 2023, 08:55 AM UTC
Rubrik Security Cloud is experiencing degraded availability Symptom(s): Few users may experience errors while accessing Polaris UI. Backup jobs may fail and compliance may be impacted Workaround: None at this time. Incident Start Time: 10/19/2023 05:00 AM UTC Our engineering team is actively investigating to resolve this issue.
- identified Oct 19, 2023, 12:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 19, 2023, 06:48 PM UTC
The engineering team has identified a potential mitigation and is working to implement it.
- identified Oct 20, 2023, 07:23 AM UTC
The engineering team has identified a potential mitigation and is working to implement it.
- monitoring Oct 20, 2023, 01:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2023, 05:53 PM UTC
The issue has been mitigated and service has been restored. We are continuing to monitor the situation closely to ensure that there are no further issues.
- resolved Oct 22, 2023, 09:41 PM UTC
This incident has been resolved.
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