Routific incident

Trouble uploading orders

Resolved after 27 minutes, affecting Routific SaaS product, on February 23, 2024.

monitoring Feb 23, 2024, 02:19 PM UTC

The issue has been identified and we have shipped a fix. Uploading orders is working again but we will continue to monitor

Started
Feb 23, 2024, 02:12 PM UTC
Resolved
Feb 23, 2024, 02:39 PM UTC
Duration
27m
Detected by Pingoru
Feb 23, 2024, 02:12 PM UTC

Affected components

Routific SaaS product

Update timeline

  1. investigating Feb 23, 2024, 02:12 PM UTC

    We are seeing issues with customers trying to upload orders. We are investigating

  2. investigating Feb 23, 2024, 02:16 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 23, 2024, 02:19 PM UTC

    The issue has been identified and we have shipped a fix. Uploading orders is working again but we will continue to monitor

  4. resolved Feb 23, 2024, 02:39 PM UTC

    This incident has been resolved.

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