Routific incident

Temporarily unable to access Customer Profiles

Resolved after 10 minutes, affecting Routific SaaS product, on January 30, 2025.

resolved Jan 30, 2025, 12:15 AM UTC

There was a partial outage in accessing customer profiles due to a technical issue which has now been restored. The outage lasted roughly 10 minutes and started at around 3:35 PST. We appreciate your patience and worked promptly to restore the service as we understand it impacts your business.

Started
Jan 30, 2025, 12:15 AM UTC
Resolved
Jan 30, 2025, 12:25 AM UTC
Duration
10m
Detected by Pingoru
Jan 30, 2025, 12:15 AM UTC

Affected components

Routific SaaS product

Update timeline

  1. resolved Jan 30, 2025, 12:15 AM UTC

    There was a partial outage in accessing customer profiles due to a technical issue which has now been restored. The outage lasted roughly 10 minutes and started at around 3:35 PST. We appreciate your patience and worked promptly to restore the service as we understand it impacts your business.

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