Routable incident

Increased failures in payment processing

Minor Resolved View vendor source →

Routable experienced a minor incident on October 20, 2025 affecting Web Application UI and Routable API, lasting 22h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 06:47 PM UTC
Resolved
Oct 21, 2025, 05:28 PM UTC
Duration
22h 40m
Detected by Pingoru
Oct 20, 2025, 06:47 PM UTC

Affected components

Web Application UIRoutable API

Update timeline

  1. identified Oct 20, 2025, 06:47 PM UTC

    We are seeing an increase in payment processing failures due to an outage affecting our providers.

  2. monitoring Oct 20, 2025, 11:24 PM UTC

    We are seeing higher levels of success and will keep monitoring as providers report improved service.

  3. resolved Oct 21, 2025, 05:28 PM UTC

    This incident has been resolved.