Routable incident

Increased error rate when creating payables via API

Major Resolved View vendor source →

Routable experienced a major incident on May 17, 2023 affecting Routable API, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2023, 07:41 PM UTC
Resolved
May 17, 2023, 08:02 PM UTC
Duration
20m
Detected by Pingoru
May 17, 2023, 07:41 PM UTC

Affected components

Routable API

Update timeline

  1. investigating May 17, 2023, 07:41 PM UTC

    We are currently investigating an increase in errors when creating payables via the API.

  2. identified May 17, 2023, 07:44 PM UTC

    We have identified a cause and are working on resolving it.

  3. monitoring May 17, 2023, 07:54 PM UTC

    We have deployed a configuration fix that has resolved payable creation, and we are now monitoring API traffic for further issues.

  4. resolved May 17, 2023, 08:02 PM UTC

    The fix has resolved issues with the API and all services are responding as normal.