Routable experienced a major incident on January 25, 2024 affecting Web Application UI and Routable API, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application UIRoutable API
Update timeline
- investigating Jan 25, 2024, 10:16 PM UTC
We are seeing significant delays in a small percentage of newly created payments and are investigating the issue.
- monitoring Jan 25, 2024, 11:19 PM UTC
We have replaced a node in our infrastructure that was causing issues and all processes are running smoothly. We will continue to monitor to make sure everything is executing correctly.
- resolved Jan 26, 2024, 12:04 AM UTC
The payment creation system is operating smoothly.