Routable incident

Delays in creating payments

Major Resolved View vendor source →

Routable experienced a major incident on January 29, 2024 affecting Web Application UI and Routable API, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2024, 09:19 PM UTC
Resolved
Jan 30, 2024, 12:55 AM UTC
Duration
3h 36m
Detected by Pingoru
Jan 29, 2024, 09:19 PM UTC

Affected components

Web Application UIRoutable API

Update timeline

  1. investigating Jan 29, 2024, 09:19 PM UTC

    We are seeing a number of payables that are taking longer to be created than normal, and we are investigating.

  2. investigating Jan 29, 2024, 09:19 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 29, 2024, 09:34 PM UTC

    Payables are now processing quickly, and we are monitoring the service.

  4. resolved Jan 30, 2024, 12:55 AM UTC

    All tasks are operating smoothly.