Routable experienced a major incident on April 27, 2024 affecting Web Application UI and Routable API, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application UIRoutable API
Update timeline
- investigating Apr 27, 2024, 04:03 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Apr 27, 2024, 05:10 PM UTC
We have reduced the error rate to the UI application, but we have disabled the API temporarily while we work on restoring system health.
- monitoring Apr 27, 2024, 06:30 PM UTC
Performance in our database is improving and the UI and API are responding quickly now. We will continue to monitor.
- resolved Apr 27, 2024, 07:39 PM UTC
The service continues to operate as expected and all errors and latency has subsided.