Momentary database contention
Timeline · 1 update
- resolved Jun 12, 2026, 09:09 AM UTC
Database contention resulted in a short (~1 min) burst of API requests failures before self-resolving.
Root Outage History
Root is up right nowRoot had 11 outages in the last 2 years totaling 8h 28m of downtime — averaging 0.5 incidents per month.
There were 11 Root outages since February 28, 2025 totaling 8h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded performance on lifecycle hooks
Affected: API
Timeline · 3 updates
- monitoring Jun 01, 2026, 08:20 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 01, 2026, 08:59 AM UTC
No impact to clients.
- resolved Jun 01, 2026, 10:49 AM UTC
This incident has been resolved.
Database outage
Affected: APIDashboardData Exports
Timeline · 4 updates
- investigating May 06, 2026, 09:34 AM UTC
We are currently investigating this issue.
- identified May 06, 2026, 09:58 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 06, 2026, 10:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 11:07 AM UTC
This incident has been resolved.
Platform outage
Affected: API
Timeline · 3 updates
- identified Feb 03, 2026, 08:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 03, 2026, 08:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 09:06 AM UTC
This incident has been resolved.
Product Module code not executing
Affected: API
Timeline · 4 updates
- monitoring Nov 26, 2025, 11:20 AM UTC
The issue has been identified and rollback. We are continuing investigations across all domains.
- monitoring Nov 26, 2025, 11:21 AM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 26, 2025, 11:46 AM UTC
Degraded performance. We are continuing to monitor and resolve any further issues.
- resolved Nov 26, 2025, 11:57 AM UTC
This incident has been resolved.
API Performance Degradation - Database Connection Pool Exhaustion
Affected: APIDashboard
Timeline · 2 updates
- investigating Nov 21, 2025, 11:22 AM UTC
We are experiencing API timeouts and degraded performance due to database connection pool exhaustion. Impact: Users may experience: - Slow API responses - Timeout errors on policy issuance and other operations - Failed requests requiring retries
- resolved Nov 21, 2025, 12:21 PM UTC
This incident has been resolved.
Delayed email delivery
Affected: API
Timeline · 2 updates
- identified Oct 28, 2025, 01:38 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 28, 2025, 08:06 PM UTC
This incident has been resolved.
Degraded performance
Affected: APIDashboard
Timeline · 3 updates
- investigating Aug 27, 2025, 06:47 AM UTC
We are currently investigating this issue.
- investigating Aug 27, 2025, 06:58 AM UTC
We are continuing to investigate this issue.
- resolved Aug 27, 2025, 06:59 AM UTC
This incident has been resolved.
Policy notes
Timeline · 1 update
- resolved Jun 02, 2025, 05:10 AM UTC
Unable to create or view policy notes
Document creation delay
Affected: API
Timeline · 2 updates
- investigating May 13, 2025, 11:44 AM UTC
We are currently investigation the issue.
- resolved May 13, 2025, 12:26 PM UTC
This incident has now been resolved. Customers may have experienced up to one hour's delay in receiving policy and terms documents.
Product module code timeouts
Affected: APIDashboard
Timeline · 4 updates
- investigating Feb 28, 2025, 01:47 PM UTC
Product module code functions timing out
- investigating Feb 28, 2025, 02:43 PM UTC
We are continuing to investigate this issue.
- investigating Feb 28, 2025, 02:43 PM UTC
We are continuing to investigate this issue.
- resolved Mar 13, 2025, 02:29 PM UTC
This incident has been resolved.