Root had 7 outages in the last 2 years totaling 5h 14m of downtime — averaging 0.3 incidents per month.
There were 7 Root outages since May 30, 2025 totaling 5h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and rollback. We are continuing investigations across all domains.
We are continuing to monitor for any further issues.
Degraded performance. We are continuing to monitor and resolve any further issues.
This incident has been resolved.
We are experiencing API timeouts and degraded performance due to database connection pool exhaustion. Impact: Users may experience: - Slow API responses - Timeout errors on policy issuance and other operations - Failed requests requiring retries
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
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